FAQs

1
Can I have a sample order for led light?

Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

What about the lead time?

Sample needs 2-5 work days, mass production time needs 3-4 weeks , according to your quantity.

Do you have any MOQ limit for led light order?

Low MOQ, 1pc for sample checking is available

How do you ship the goods and how long does it take to arrive?

We usually ship by DHL, UPS, FedEx or TNT for small order. It usually takes 7-15 days to arrive. Airline and sea shipping also optional for big quantity.

How to proceed an order for led light?

Firstly, let us know your requirements or application.
Secondly, we quote according to your requirements or our suggestions.
Thirdly, customer confirms the samples and places deposit for formal order.
Fourthly, We arrange the production.

Is it OK to print my logo on led light product?

Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Do you offer guarantee for the products?

Yes, we offer 1years warranty to our products.

How to deal with the faulty?

Firstly, our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.